Personal Identification Information

We may gather personal identification information from Users in many ways, including, but not limited to, when Users visit our site, fill out a form, respond to a survey, or engage with other activities, services, features, or resources we make available on our Site.

Users may be asked for, as applicable, their name, email address, mailing address, phone number, insurance information, and details about their child. This may include the child’s age, diagnosis documentation, school records, and other educational or clinical information necessary for enrollment and program planning. However, Users may visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, though this may prevent them from engaging in certain Site-related activities, including enrollment inquiries and scheduling tours.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer or device, and technical information about Users’ means of connection to our Site, such as the operating system and Internet service providers utilized, and other similar information.

Web Browser Cookies

“Cookies” may be used by our Site to enhance the User experience. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

SMS Communications

By providing your phone number and submitting a form on our Site, you agree to receive notification, scheduling, enrollment, or program-related SMS messages from Total Care Academy. Message frequency varies; you may receive up to 4 messages per month. Message and data rates may apply. Reply STOP to unsubscribe at any time. For assistance, reply HELP.
We never share your mobile information with any third parties for marketing purposes.

How We Use Collected Information

Total Care Academy collects and uses Users’ personal information for the following purposes:
To support enrollment and program placement: Information submitted through our Site, including child details, diagnosis records, and school history, is used to assess program fit and prepare for your child’s enrollment.
To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
To send periodic emails: The email address Users provide will be used to send information and updates relevant to their inquiry or enrollment. It may also be used to respond to their questions and other requests. If a User opts into our mailing list, they will receive emails that may include program news, updates, and related service information. Users may unsubscribe at any time using the instructions at the bottom of each email, or by contacting us directly via our Site.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sensitive and private data exchange between the Site and its Users occurs over an SSL-secured communication channel and is encrypted and protected. Given the sensitive nature of information related to children with autism, we treat all family and child data with the utmost care and confidentiality.

Changes to This Privacy Policy

Total Care Academy reserves the right to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you indicate your acceptance of this policy and our terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:
Total Care Academy
Address: 6000 Poplar Ave Suite 250, Memphis, TN 38119
Phone: (404) 400-5004
Fax: (404) 400-5003
Email: info@totalcareacademy.com